National Instruments track valuable assets on Salesforce
With equipment distributed worldwide, National Instruments, a global leader in medical testing and measurement technology, needed a unified and consistent system to track, request, and reserve inventory seamlessly.
The challenge: Tracking assets across the world
National Instruments struggled with managing their inventory of evaluation equipment distributed globally.
Key issues included inconsistent processes for requesting, reserving, and tracking inventory, as well as limited visibility into how inventory was linked to Salesforce account and contact data.
This led to inefficiencies and difficulties in managing equipment effectively.
The action: Reliably mapping loans and reservations against customer data
National Instruments implemented Unaric Inventory Management, fully integrating it with Salesforce Accounts and Contacts, enhancing transparency, accountability and control
This provided field engineers with a global view of available inventory, enabling more effective scheduling and management of demo and evaluation equipment.
The results: Total visibility and control
Improved visibility and control have led to a decrease in spending on evaluation equipment and reduced overdue returns.
Additionally, detailed knowledge of utilization rates for each piece of equipment allows for more informed decision-making, further streamlining their inventory management process and boosting overall efficiency.
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