Olympus tracks live availability of 100K+ pieces of equipment
Olympus, a leading provider of medical imaging and optical solutions, recognized the need to enhance their evaluation inventory management to improve pre-sales and customer service, reducing late returns by 99%.
The challenge: Getting reliable, real-time data on equipment availability
Sales representatives needed accurate and timely fulfillment of evaluation requests and a live view of available inventory. They also needed to track their loaned inventory closely, so they could optimize sales and serve customers butter.
Without this, it was difficult to promise and fulfill evaluations to maximize revenue, leading to delays and inefficiencies.
Furthermore, they needed a reliable way to link inventory to validated Salesforce opportunities, ensuring that evaluations were allocated only to legitimate opportunities.
The action: Connecting inventory and CRM data in Salesforce
Olympus embedded Unaric Inventory Management into their sales process.
The integration was completed in just 30 days and rolled out to over 200 users.
This solution provided complete control over loan processes and inventory tracking.
Additionally, automated reminders were set up to keep both teams and customers informed of important dates and details related to the loaned equipment.
The Results: 150k+ loans processed and late returns reduced to almost zero
Since implementing Unaric, Olympus has achieved significant improvements in their inventory management process which has directly impacted revenue.
The live tracking system has led to a 99% reduction in late evaluation returns, ensuring that equipment is returned on time and available for future use.
Moreover, 100% of evaluations are now validated against legitimate Salesforce opportunities, eliminating the risk of equipment being used for unqualified leads.
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